Ask a Question
Full list of Questions
Do I need to make a will in Turkey? Paying my council tax in Turkey? How do I apply for a criminal record check in Turkey?
Do I need to always carry I.D while traveling around turkey? Traveling with a child of dual Turkish and other nationality Is my Will legal in Turkey?
What is Turkish Condominium Law? (Law No. 634) How to add a name / spouse to a Tapu - (Property Title deeds - Turkey) My neighbors tree extends into my property, can I legally cut it down?
How do I get a replacement title deed (Tapu) in Turkey? Do you have trading standards in Turkey? How to change / upgrade my title deed from KAT IRTIFAKI to Kat Mulkiyeti (Final Tapu)
How to remove a person from a Title Deed (Tapu) - Turkey TURKISH WILL - Is it possible to Disinherit Loved Ones ? Turkish Will - Scenarios
What is a Senet ? (Promissory Note - Turkey) Foreign Direct Investment Law Application of Turkish Citizenship through investment
What is an Apostille and why is it needed? - Turkey Hiring Cleaners and Gardeners in Turkey and paying SGK Obtaining a criminal record check from your home country
what can a person do if they are rejected by the immigration office for either a first time residency or extension of residency permit. How do i apply for Turkish Citizernship through investment for myself and my family? Do I need to use a translator for legal documents?
What kind of translators are there in Turkey? What is a Sworn Translator? Do I need to get legal documents translated?
Do I need to pay extra for translations?
Q. For example if you purchase something from a shop or store and are not happy with the item or they sold you the wrong item and they didn't do anything when you complained to them. Who would you then complain too?

A. If it is a small item (i.e:not like a car) we have Consumer Arbitrator Committee, which operates within the provincial directorates of commerce and district governors' offices.
When you apply to CAC, and they investigate and try to find a solution.

If it is a big thing like a quad bike, car, etc. you have to apply to the Consumer Court.

Dispute Cases:-

• defective goods or services
• unfair terms in a contract signed by a seller or supplier
• failure to make a necessary discount on early instalment payments, or miscalculated discount
• failure to deliver goods and/or services in package tours
• failure to properly deliver prepaid goods on time
• failure to deliver goods on time or failure to provide a refund if the consumer exercises the right of withdrawal
• costs not specified in a contract signed with a bank
• subscription agreements

Depending on the price of the goods or service, it is necessary to apply to either a consumer court or the Consumer Arbitrator Committee, in order to settle the dispute.

If you do not have a consumer court in your area, you need to apply to the local civil court. (which can function as a consumer court)

Consumer Courts
Consumer courts are located in Ankara, Istanbul, Izmir, Adana, Antalya, Bursa, Samsun, Konya, Mersin and Kayseri provinces.

- Applications to consumer courts are exempt from court fees.
- Appeals must be made to the consumer courts.

Consumer help line - 175

You may also be interested in;

» How to add a name / spouse to a Tapu - (Property Title deeds - Turkey)

» What is Turkish Condominium Law? (Law No. 634)

Disclaimer: The information on this site is provided as a general guide. Information published to YellAli is confirmed by legal representatives of YellAli. Whilst every effort is made to ensure that the site is up to date and accurate, information may be subject to change at any time. YellAli does not accept any responsibility or liability for inaccuracies in this information.

Tags: None